If you hear or see a hostage situation:
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- Immediately remove yourself from danger.
- Do not intervene or call attention to yourself.
- Immediately call 911.
- Be prepared to give the police the following information:
- Location of incident
- Number of possible hostage takers
- Physical description and names of hostage takers if possible
- Number of possible hostages
- Any weapons the hostage takers may have
- Your name
- Your location and phone number
If you are taken hostage:
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- Remain calm, be polite, and cooperate with your captors. Â Remember your captors may be emotionally unstable and their actions may be unpredictable.
- Do not attempt to escape unless there is an extremely good chance of survival. Â It is safer to be submissive and comply with the instructions of your captors.
- Speak normally, do not complain, avoid being argumentative, and avoid making provocative remarks. Â Comply with all orders and instructions. Â Attempt to establish rapport with the captor.
- Do not invade the captor’s personal space.  Do not touch or challenge the captor.
- Do not draw attention to yourself with sudden body movements, statements, comments or hostile looks that may jeopardize your well-being.
- Observe the captors and try to memorize their physical traits, voice patterns, clothing and other details that can help provide a description later.
- Avoid getting into political or ideological discussions with the captors.
- Try to establish a relationship with your captors and get to know them. Â Captors are less likely to harm you if they respect you.
- If forced to present terrorist demands to authorities, either in writing or on tape, state clearly that the demands are from your captors. Â Avoid making a plea on your own behalf.
- Try to stay low to the ground or behind cover from windows or doors, if possible.
In a rescue situation:
- Do not run. Â Drop to the floor and remain still. Â If that is not possible, keep your hands out and visible, bow your head, and stand still. Â Make no sudden movements that a tense rescuer may interpret as hostile or threatening.
- Wait for instructions and obey instructions you are given.
- Do not be upset, resist, or argue if a rescuer isn’t sure whether you are a hostage or a hostage taker.
- Even if you are handcuffed and searched, do not resist. Â Just wait for the confusion to clear.
- You will be taken to a safe area where proper identification and status will be determined.
